pulau Privacy Policy - Data we collect and how we protect it

This page describes what we collect when you use pulau and how we keep that data protected while our services are available only where local law permits.

We explain what personal data we ask for, why we ask for it, and the ways we store and share it.

We provide short examples of how we handle payment details, account checks, and live-score features tied to Liga 1, Piala Indonesia and Champions League calendars.

Details on data we collect for pulau services

We collect contact information when you register or verify an account on pulau.

We collect identity documents and verification data only where required to confirm eligibility and to support withdrawals.

We collect transaction records when you use payment methods such as DANAe-walletor mobile banking and when you use bank transfers with local payment, online payment, e-wallet, or mobile banking.

Key takeaways

  • We retain only the data needed for verification, payments, and service delivery.
  • We share data with processors when required to complete deposits, withdrawals, or age checks.
  • We store some data on servers that may sit outside your city such as Jakarta or Surabaya

We use log data to maintain our live-dealer studios and to diagnose technical faults for blackjack, roulette, and baccarat streams.

We use aggregated statistics to improve match calendars for events such as Liga 1, Piala AFF, and World Cup-related coverage.

What we collect for payments and withdrawals

  1. We collect payment account identifiers for local payment, online payment, e-wallet, mobile banking, local payment, and online payment to process deposits.
  2. We collect bank details for e-wallet, mobile banking, local payment, and online payment to process withdrawals and refunds.
  3. We collect transaction timestamps and amounts to reconcile payments and to support our customer support team.

pulau policy on data use, sharing and retention

We retain personal data only for as long as necessary to provide pulau services, to comply with legal requirements, and to resolve disputes.

We share limited personal data with third-party payment processors to complete a deposit or withdrawal when you choose DANA, e-wallet, mobile banking, local payment, online payment, e-wallet or bank transfer.

We share identity data with trusted verification vendors when a proof-of-identity check is required for account verification or to comply with local rules.

How we protect data

We use administrative and technical measures to protect stored data and to limit access to authorised staff only.

We require our processors to follow written agreements that restrict use of data to the purposes set out by pulau.

Your choices and rights on pulau

We offer options to update or correct contact details in your account settings and to request deletion where local law permits.

We respond to authorised requests for access, correction, or deletion within a reasonable window and to the extent allowed by law.

We operate customer support in multiple cities and we log enquiries to improve verification and withdrawal flows, with staff trained to keep data confidential.

We publish updates to this policy when our practices change or when we add new payment options such as future integrations beyond mobile banking or local payment.

We keep records of major service changes that affect how we handle data linked to events like Idul Fitri promotions or seasonal schedules for Liga 1 and Piala AFF.

We provide a simple contact route for privacy questions using our support channels linked in your account area.

pulau editorial team
Privacy and compliance

We monitor policy updates and maintain contact points for Jakarta, Bandung and Medan support requests.

We summarise our commitments above and we provide more detail on request through our support channels.

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